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A.C.A.D.V. 24-Hour Crisis Line 1.800.650.6522

One Place Family Justice Center

 Intake Specialist

 

PURPOSE OF THE POSITION

The One Place Family Justice Center (FJC) Intake Specialist is responsible for directing clients to the appropriate service provider to ensure their needs are met.

SCOPE

The Intake Specialist reports to the Executive Director of the FJC. The major and most frequent duties and tasks are listed below; however, the job may involve other cross functional duties as needed or directed by the Executive Director.

WORK SCHEDULE

8a.m. - 5p.m.

MAJOR TASKS AND DUTIES

  1. Provides and informs clients of resources for services at FJC and other agency partners.

             Essential functions include:

  • Monitors and maintains security for clients
  • Serves as the initial screener for clients , providing crisis intervention services upon admittance to the FJC
  • Informs clients about Rights of Confidentiality, the Intake Procedure, and available resources
  • Reviews client documentation to ensure compliance with FJC guidelines
  • Generates Intake forms, reports, and any other documents used in the Client Intake Process
  • Initiates language line for staff and clients as needed
  • Provides information referrals for advocacy and follow up contact for continued services as needed

 

  1. Performs administrative and clerical duties in support of activities at the FJC as needed.  Essential functions include:
    • Operates telephone switchboard to answer, direct calls, and take messages along with operating office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
    • Analyzes data to determine answers to questions from members of public.
    • Handles correspondences
    • Maintains office equipment
    • Receives, sorts, and distributes incoming mail
    • Maintains and replenish inventory
    • Anticipates needed supplies
    • Maintains office efficiency

KNOWLEDGE, SKILLS, AND ABILITIES

  • Knowledge of the structure and scope of non-profits.
  • Knowledge of computerized information systems and databases in order to search information related to victims and to organize, store, and retrieve case files and other pertinent information.
  • Knowledge of standard records keeping and clerical methods.
  • Knowledge of word processing applications, typewriter, office equipment, and desktop computers.
  • Knowledge of general office management principles.
  • Knowledge of accepted protocol to use when handling phone calls, radio calls, and addressing staff or visitors.
  • Skill in writing to include clarity, conciseness, and logical ordering of ideas.
  • Skill in organizing files of documents and records and retrieving said information.
  • Ability to maintain effective working relations with the general public, outside agencies, co-workers and volunteers.
  • Ability to handle information of a sensitive and confidential nature and to maintain the confidentiality of legal, criminal, or personnel matters using knowledge of what information can be provided or released.
  • Ability to assemble or organize files and reports to determine the best way to compile information or data, where to access information, and how to format or present information effectively.

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in business administration or a closely related field is preferred.  An equivalent number of years’ experience may substitute.
  • At least one year experience in responsible and varied administrative and clerical work, including desktop computer proficiency.
  • Must be proficient with computers and software systems including the Microsoft Office Suite.
  • Must pass a background check.
  • Must have valid Alabama driver’s license.

 

This is a non-merit position with state benefits. Starting salary is $25,344.

 

Send cover letter, resume and references to:

Montgomery County District Attorney’s Office

ATTN: Anna Goodwin

PO Box 1667

Montgomery, AL 36102

(334) 832-1615 (fax)

annagoodwin@mc-ala.org

Closing date: Open until filled